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Driver Support

At Sinclair Finance & Leasing we are dedicated to providing a first class driver support service to our clients. To make life easier for all our company car drivers we have produced a driver support frequently asked questions section below, which covers the main issues relating to the maintenance of any Sinclair Finance & Leasing leased vehicle. If any further information is required please contact our driver support helpline on FREEPHONE 0845 130 8555.

The Driver Support helpline is available Mon-Fri (8.30-5.30) Sat (9.00-12.00) for all maintenance enquiries.

How will I know my leased vehicle is due a service?

Each manufacturer will have their own service schedules, which are explained in the vehicle handbook. Most vehicles will also notify the driver that a vehicle is due a service by displaying it on the dashboard. It is imperative, and the drivers responsibility, the vehicle is booked in and serviced in accordance to the manufacturers schedules. Failure to do so will invalidate the warranty which will lead to additional costs and adversely affect the performance of your vehicle.

Where do I take my vehicle for a service?

You can take your vehicle to the nearest and most convenient main franchised dealership. As a long and established company Sinclair Finance & Leasing have accounts with dealerships nationwide. You can search for your nearest dealership within the related links tab, which gives you links to all manufacturer service networks

What is the procedure for booking in for a service?

Sinclair Finance & Leasing are currently a member of the 1 Link Service Network, which allows us to link to dealers, service centres and fast fit outlets. All you have to do is nominate to Sinclair Finance & Leasing the most convenient franchised garage, then book in for a service according to the service schedules in the manufacturers handbook (or a mechanical repair if required), then sit back and allow us to do the rest through our 1 Link platform.

What is the procedure for tyre replacement?

At Sinclair Finance & Leasing we use two main tyre suppliers - Kwik-Fit and HIQ, both of which operate from nationwide supplier centres and mobile services. Should you need assistance with either tyre replacement, batteries or exhausts, Kwik-Fit or HIQ will be at hand to assist. Please refer to your driver information pack for full telephone numbers for each of these suppliers. You will need to advise them that you are a Sinclair Finance & Leasing customer by presenting your account card - the rest will be handled through our 1 Link platform.

What do I do if I need a windscreen repair or replacement?

Glass repair is usually handled through your own company insurance, you will need to contact your Fleet Manager who will inform you of the procedure. If your Fleet Manager advises you to go through us; Sinclair Finance & Leasing windscreen repair is done through the RAC, contact details can be found in the driver information pack. You will again need to advise them that you are a Sinclair Finance & Leasing customer.

What breakdown recovery is available on my leased vehicle?

There are two types of breakdown and vehicle recovery facilities available through Sinclair Finance & Leasing, your cover will be decided by your Fleet Manager on initial agreement. AA Breakdown includes UK cover, road-side assistance, home start relay to nearest franchise dealer. Fleet Europe includes all of the AA breakdown cover plus Europe travel, 48 hour replacement vehicle and relay to choosen destination. All breakdown telephone numbers can be found with the driver information pack within your vehicle.

Who do I contact in an accident?

Should your vehicle be involved in an accident please contact your Fleet Manager who will advise you of your company's procedure. You will also have to notify Sinclair Finance & Leasing of the incident on FREEPHONE 0845 130 8555.

Will I be provided with a replacement vehicle if needed?

Some agreements include the provision of a short-term replacement vehicle, should your own be immobile. You will need to contact your Fleet Manager to confirm your entitlement.

Who is responsible for replacing the RFL?

Your company car will be taxed prior to delivery for 12 months. Drivers must ensure that the current licence is displayed in the company vehicle. Sinclair Finance & Leasing will send subsequent tax discs to your Fleet Manager or directly to you, whichever is requested on the agreement.

How will I know when my leased vehicle is due an MOT?

Should your vehicle require an MOT certificate, notification will be sent to your Fleet Manager in advance. You will then need to book into your nominated garage or nearest franchised dealer.

Can I take my leased vehicle abroad?

Yes you can take your leased vehicle abroad but you must first contact your Fleet Manager who will arrange the necessary insurance cover and green card. You will also need to contact Sinclair Finance & Leasing with your personal, vehicle and travel details. Sinclair Finance & Leasing will arrange for an authority letter plus a VE103 certificate to be sent to you, which is required for European travel. You can apply for these online within the services online section

What happens in the event of a parking fine or similar traffic offence?

It is the responsibility of the vehicle driver that all summonses for traffic or parking are dealt with without delay. Any charge that is not paid on the day will result in a penalty charge notice being issued. The notice will be received by Sinclair Finance & Leasing as the registered user, who will either provide the authority with the clients details or pay the relevant penalty fee to the authority and re-charge back to your company the value plus an administration fee.

What is the procedure at end of contr act?

On return or collection of the vehicle an inspection report will be completed indicating any damage that has not been repaired before return - this will then be resloved by Sinclair Finance & Leasing and re-charged back to your company. All return vehicles must be appropriately clean and in good condition according to the BVRLA guidelines. All service books and keys must be returned or the cost of replacing will be the clients responsibilities.

What if I want to purchase my leased vehicle at end of contr act?

At the end of contr act you may wish to purchase your vehicle on behalf of yourself, a colleague, family or friends. In all cases you can apply online or alternatively Contact Us on 0845 124 6952 and we will give you a quote. Other funding options are also available.